At Maxx Drains, we want you to be completely satisfied with your purchase. If for any reason, you are not happy with your order, we offer a clear and simple return process. Please read through our return and refund policy below to understand how returns are handled.
We accept returns for most items within 90 days of the purchase date. If you wish to return an item, please follow these steps:
Contact Us First: Reach out to our customer service team at sales@maxx-drains.com or call us at 803-329-6299 to request a Return Materials Authorisation (RMA). The RMA is required for all returns. We will guide you through the return process and help you with any questions.
Return the Item: After receiving your RMA, you can send the product back to us at:
Maxx Drains Returns Department
1429 Dave Lyle Blvd.
Rock Hill, SC 29730
Condition of Return: Items must be returned in unused, original condition, including packaging, manuals, and accessories. Returns for items that have been used or are damaged may not be accepted.
Once your returned item is received and inspected, we will issue a refund for the cost of the item(s), minus any applicable restocking fees and original shipping charges. Please note the following:
Refunds will be processed to the original payment method (credit card, PayPal, etc.).
Restocking Fee: A restocking fee of up to 25% may be applied for returns that are not due to a defect or shipping error. This fee helps cover our administrative and processing costs.
Refunds will be processed within 7–14 business days after we receive the returned item.
Customers are responsible for the cost of return shipping unless the item is defective or was incorrectly shipped. If your product is damaged during shipping or you received the wrong item, we will cover the return shipping costs.
Certain items are non-returnable and cannot be refunded, including:
All pipe sales (final sale)
All fabricated items (custom-made fittings)
All duct products (PVC and CPVC duct parts)
Custom or special order items
Clearance items (final sale or discontinued products)
Please carefully check the product details before making a purchase, as these items cannot be returned.
If your product is damaged during shipping or you receive a defective item, please contact us as soon as possible at sales@maxx-drains.com or 803-329-6299. We will provide you with a full refund or replacement, and we will cover the return shipping costs for damaged or defective items.
We do not accept returns on international orders. All international sales are final. If you have any questions regarding international orders, please reach out to our customer service team prior to placing your order.
If your item was purchased using a promotional offer, returns will be based on the original purchase price (excluding shipping or restocking fees). We do not allow customers to return an item to take advantage of a promotion or discount.
You must have an RMA number before returning any item.
The original shipping cost is non-refundable.
We cannot accept returns on used or opened items, except in the case of defects or errors.
For any questions regarding returns or to request an RMA, please contact our customer service team at:
Email: sales@maxx-drains.com
Phone: 803-329-6299
Our team will assist you promptly to ensure your return is processed as quickly and smoothly as possible.
